Microsoft acknowledges Surface Book, Surface 4 Pro problems, has no timetable for fixes

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According to Microsoft’s support staff (a person identified only as “Joe”), the problem is that the CPU isn’t dropping into its full sleep state, and Microsoft knew about the problem from day one. He writes, “We couldn’t do it at RTM for a variety of reasons, power management is a very hard computer science problem to solve especially with new silicon. Currently it is not in the deepest ‘sleep’ that it can be so there are wake events that would not otherwise wake it. We will have an update for this issue sometime soon in the new year.”

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